Shipping policy

Shipping Policy

Thank you for shopping with STR-Appliances. We are committed to delivering your order quickly and securely. Please review our shipping policy below.

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📦 Processing Time

All orders are processed within 1–2 business days after receiving your order confirmation. You will receive a notification with tracking information once your order has been shipped.

Please note: Orders are not shipped or delivered on weekends or public holidays.

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🚚 Shipping Information

We currently ship only within Germany.

Orders are shipped with reliable carriers such as DHL or Deutsche Post.

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📬 Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and link. You can use this to monitor the delivery status of your order at any time.

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❗ Delays & Exceptions

Delivery times are estimates and may occasionally be delayed due to external factors such as weather, seasonal volume, or carrier delays.

If your order has not arrived within 7 business days, please contact us at info@str-appliances.com with your order number. We will gladly assist you.

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🚫 Incorrect Shipping Information

Please make sure your shipping address is correct at checkout. We cannot guarantee changes once an order is processed. If a package is returned due to an incorrect address, you may be responsible for additional shipping fees.

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📮 Lost or Damaged Packages

STR-Appliances is not responsible for items lost or damaged in transit. If your package arrives damaged or appears to be lost, please contact us and we’ll assist you in filing a claim with the shipping provider.

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📩 Contact Us

If you have any questions about your order or shipping details, feel free to contact us:

STR-Appliances
Operated by Strimban Commerce
Email: info@str-appliances.com